The 4-Ears Model of Good Communication Cover

The 4-Ears Model of Good Communication

All relationship problems are communication problems.

Tim says: “The window is open.”

Maya says: “I’m not your butler.”

Whoa! How did such a small interaction go so wrong? Tim said just four words, but, immediately, his girlfriend felt offended. Sadly, exchanges like this happen millions of times every single day. I’m sure you’ve had one.

Maybe, Tim just thought out loud as he noticed the window being open. Maybe, he wanted Maya to notice the birds singing outside or tell her that he opened it for a reason. Or, he really did want Maya to close the window.

Unfortunately, Maya responded so fast that she didn’t have time to consider all these options. Her heuristic-driven brain jumped to one conclusion when it should have thought about many.

We all do this. We speak before we think, and we damage our relationships in the process. Today, Maya snubs Tim. Tomorrow, Tim cuts Maya off. And the day after tomorrow, Tim and Maya break up. How sad and unnecessary.

If Tim and Maya had taken some time to talk about how they communicate, they might still be together. This is called meta-communication, and it makes perfect sense: If all relationship problems are communication problems, improving your communication will make most of your problems go away.

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How To Not Be Gullible

In 1997, 14-year-old Nathan Zohner used the science fair to alert his fellow citizens of a deadly, dangerous chemical.

In his report Dihydrogen Monoxide: The Unrecognized Killer, Nathan outlined all the alarming characteristics of the colorless, odorless, tasteless compound — DHMO for short — which kills thousands of Americans each year:

  • DHMO can cause severe burns both while in gas and solid form.
  • It is a major component of acid rain and often found in removed tumors of cancer patients.
  • DHMO accelerates corrosion of both natural elements and many metals.
  • Ingesting too much DHMO leads to excessive sweating and urination.
  • For everyone with a dependency on DHMO, withdrawal leads to death.

After giving his presentation, Nathan asked 50 fellow students what should be done. 43 — a staggering 86% — voted to ban DHMO from school grounds.

There was only one problem: Dihydrogen monoxide is water.


Every day, people use facts to deceive you because you let them.

Life is hard. We all get fooled six ways from Sunday. People lie to us, we miscommunicate, and it’s impossible to always correctly read other people’s feelings. But facts? If we let facts deceive us, that’s on us.

When it’s hard to be right, there is nothing wrong with being wrong. But when it only takes a few minutes or even seconds to verify, learn, and educate yourself, choosing to stay ignorant is really just that: A decision — and likely one for which you’ll get the bill sooner rather than later.

If you know a little Latin, Greek, or simply pay attention in chemistry class, the term “dihydrogen monoxide” is easy to deconstruct. “Di” means “two,” hydrogen is an element (H on the periodic table), “mono” means one and “oxide” means oxidized — an oxygen atom (O on the periodic table) has been added. Two hydrogens, once oxidized. Two Hs, one O. H2O. Water.

When Nathan ran his experiment “How Gullible Are We?” in 1997, people didn’t have smartphones. They did, however, go to chemistry class. Nathan’s classmates had parents working in the sector, and they all had chemistry books. They even could have asked their teacher: “What’s dihydrogen monoxide?” But none of them did.

In his final report, Nathan wrote he was shocked that so many of his friends were so easily fooled. “I don’t feel comfortable with the current level of understanding,” he said. James Glassman, who wrote about the incident in the Washington Post, even coined the term “Zohnerism” to describe someone using a fact to mislead people.

Today, we have smartphones. We have a library larger than Alexandria’s in our pocket and finding any page from any book takes mere seconds. Yet, we still get “zohnered” on a daily basis. We allow ourselves to be.

“Too much sugar is bad for you. Don’t eat any sugar.” Yes, too much sugar is bad, but the corollary isn’t to stop eating it altogether. Carbohydrates are the body’s main source of energy, and they’re all broken down into various forms of sugar. It’s a vital component of a functioning metabolism. Plus, each body has its own nuances, so cutting out sugar without more research could actually be bad for you. But if I’m selling a no-sugar diet, who cares, right?

You care. You should. And that’s why it’s your job to verify such claims. It’s easy to spin something correct in a way that sends you in whatever direction the manipulator wants to send you. The only solution is to work hard in order to not let yourself be manipulated:

  • Say “I don’t know” when you don’t know. I know it’s hard, but it’s the most liberating phrase in the world. Whenever you’re out of your comfort zone, practice. “Actually, I don’t know, let me look it up.”
  • Admit that you don’t know to yourself. You’ll miss some chances to say “I don’t know.” That’s okay, you can still educate yourself in private later. Your awareness of your ignorance is as important as fighting it.
  • Google everything. When you’re not 100% sure what a word means, google it. When you want to know where a word comes from, google it. When you know you used to know but are hazy on the details, google it. Seriously. Googling takes ten seconds. Google everything.
  • Learn about your biases. Hundreds of cognitive biases affect our thinking and decisions every waking second. Learning about them and occasionally brushing up on that knowledge will go a long way.
  • When someone argues for one side of a conflict, research both. Whether it’s a story in the news, a political issue, or even the issue of where to get lunch, don’t let yourself get clobbered into one corner. Yes, McDonald’s is cheap. Yes, you like their fries. But what about Burger King? What do you like and not like about both of them?
  • When someone talks in absolutes, add a question mark to every sentence. James Altucher often does this with his own thoughts, but it’s equally helpful in questioning the authority of others. Don’t think in absolutes. Think in questions.

The dihydrogen monoxide play has been used many times to point people at their own ignorance. A 1994 version created by Craig Jackson petitions people to “act now” before ending on a truthful yet tongue-in-cheek note: “What you don’t know can hurt you and others throughout the world.”

Richard Feynman received the Nobel prize in physics, but he started his journey as a curious boy, just like Nathan Zohner. Like Einstein, he believed inquisitiveness could solve any problem, and so he always spoke in simple terms — to get people interested in science.

He also said the following, which still rings true today: “The first principle is that you must not fool yourself — and you are the easiest person to fool.”

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No One Is Coming to Save You

Your parents aren’t coming to save you. They’ve done that often enough. Or maybe never at all. Either way, they’re not coming now. You’re all grown. Maybe not grown up, but grown. They’ve got their own stuff to take care of.

Your best friend isn’t coming to save you. He’ll always love you, but he’s knee deep in the same shit you’re in. Work. Love. Health. Staying sane. You know, the usual. You should check in with him some time. But don’t expect him to save you.

Your boss is not coming to save you. Your boss is trying to cover her ass right now. She’s afraid she might get fired. She’s fighting hard to keep everyone on the team. She’s worried about you, but she has no time to save you.

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Learn How to Meditate Properly in 2 Minutes

“Meditation is literally the art of doing nothing,” Naval Ravikant says.

You don’t need an app to meditate. You don’t need peaceful sounds or guided instructions. And you definitely don’t need a $299 headband.

All of these are distractions. By turning it into a billion-dollar industry, we’ve done to meditation what humans always do: We overcomplicate it.

“All you need to do for meditation is to sit down, close your eyes, comfortable position, whatever happens happens. If you think, you think. If you don’t think, you don’t think. Don’t put it effort into it, don’t put effort against it.”

The purpose of meditation is to “just witness,” Naval says. Concentration only helps insofar as it quiets our minds to the point where we can drop whatever we concentrate on, so you might as well go straight for the end game.

When asked if he focuses on his breath or uses a specific technique, Naval goes: “Nothing. Nothing. Nothing. Nothing.” That’s how much we’ve baked virtue signaling into mindfulness: If you don’t have any techniques to share or 1,000 minutes to display on your app, we’ll doubt how legit you are. We’re looking for gimmicks while you’re doing the real thing.

“It’s one of those things that everybody says they do, but nobody actually does.”

It’s true. We turn meditation into a sport because the real practice is scary. Who wants to sit in solitude, alone with their mind? Who wants to face the void? No one. And yet, if we actually did it, we’d benefit immensely.

Noticing and processing are not the same thing. Being self-aware, I thought I didn’t need meditation. I was wrong. For nine months now, I’ve meditated every day, often just 5–10 minutes. Finally, on top of knowing what goes on in my life, I also make time to acknowledge it, if only a few seconds. Like Naval, I just sit. I close my eyes, and whatever happens happens. That’s how to meditate properly.

Meditation won’t solve all your problems, but it’ll solve the problem of not dealing with your problems. It’s not about being spiritual or smart or chasing some fleeting state of bliss, and it’s definitely not about being better at it than your neighbor.

Meditation is about making peace with yourself today. If you have the courage to look inside, that really is an option. To not just find peace but to create it.

Tune out the noise, and give it an honest try. It just might change your life.

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Life Is Not an Emergency

There are two kinds of people in the world: Those who do too little to accomplish their dreams and those who do too much.

Usually, self-help talks to the former. “Your dreams are urgent! Who knows how long you’ll have? Don’t wait! Start now! Go, go, go!”

I know because I have written many of those posts. I wrote these articles because “Go, go, go!” was the message I needed to hear to finally start on my own journey.

It took me 23 years to realize no one was coming to save me. That I had to build what I wanted with my own hands. That only I could give meaning to my life.

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Learn Touch Typing in 4 Minutes

Here’s some simple math: If you type 30 words per minute, then a 300-word email will take you 10 minutes to write. But if you can type twice as fast, you can crank it out in five. That’s a lot of minutes saved if you write a lot of emails — or do anything else that requires you to type words on a screen.

With all the productivity hacks out there for managing your time — simplifying your inbox, time blocking, optimizing your meetings — typing faster seems like the obvious, low-hanging fruit. But it’s fruit that many people aren’t reaching for. As the MIT Tech Review has noted, touch typing has fallen out of favor and many schools are no longer teaching it. You probably type at the same speed that you did when you were in high school, and you assume that it’s working out for you just fine.

Trust me, it’s not. Your slowness is costing you. Dearly. You just never realized it. You don’t see the person at the other end of your email typing at twice your speed and therefore getting more done. But that’s what’s happening. When it comes to small tasks at work, speed matters.

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4 Zen Stories That Will Change How You Think About Life

I’m an introvert. I overthink. It’s what we do. My mind is always on, and even on good days, it can be hard to feel calm. Part of this is human nature — our brains are built to fix problems — but if you’re constantly worried about solutions, the future, and what’s not working, you can’t enjoy the bursts of relief we’re meant to celebrate whenever we achieve a breakthrough.

Drop a person like that into an environment of adversity, and they’ll forever lose themselves in a maze of their own making; a maze of thoughts they’ll whiz through like a rat seeking cheese, only to realize there’s none to be found once they’ve seen every corner. Now, on top of that person’s natural tendency to worry, every day offers them new opportunities to create negative thought spirals, and before you can scream so much as “Stop!” they’re already waving at you from the top of the slide, ready to begin another descent into misery.

It’s true. Life can be a real doozy sometimes. But even when it feels like the world is collapsing — especially if you’re prone to worry to begin with — you can’t dwell on the negative. The easiest way to do this is to turn to a good story.

Below, I’m sharing four that will get you back on track if you feel stuck in a spiral of worry. They’ll change your perspective, redirect you towards progress and growth, and, if you let them, they just might make your day.

The Farmer’s Horse

One morning, the old farmer’s horse ran away. The neighbors expressed their sympathy: “What bad fortune!” The farmer replied: “We’ll see.”

The next day, the horse returned with a whole flock in tow. The neighbors were over the moon: “How lucky you are!” The farmer replied: “We’ll see.”

The next morning, his son tried to tame the horses. He fell and broke his leg. The neighbors showed consolation: “Such bad luck!” The farmer replied: “We’ll see.”

One day later, the army drafted soldiers. They skipped the farmer’s son. The neighbors were delighted: “What a blessing!” The farmer replied: “We’ll see.”

If you’ve ever thrown a whole morning after a spilled cup of coffee by sulking in your anger for hours after the event, you know the neighbors’ dilemma: Life is a rollercoaster because they overreact to everything. If, emotionally, all you know is the highest high and the lowest low, your life will always be stressful.

The farmer knows something they don’t: The jury on today’s events isn’t out yet. Who knows what consequence they might have down the road? That’s why he keeps calm, stays humble, and holds off on judgments.

Don’t live in extremes. Live in the middle. Don’t be like the neighbors. Be like the farmer.

The Learned Man

A man went to inquire about Zen. He raised questions while the teacher was talking and frequently expressed his own opinion.

Eventually, the teacher stopped talking and served tea. When the man’s cup was full, he kept pouring.

“Stop!” said the man. “Don’t you see the cup is full? No more can go in!”

“Like this cup, you are full of your own opinions,” the teacher replied. “If you don’t empty it first, how can you taste my cup of tea?”

Not only are premature judgments stressful and often wrong, but they also prevent you from learning anything new. As long as you hold a stick in your hand, you can’t pick up a stone. The same is true for our relationships, careers, and knowledge. The hard part of learning isn’t to get new information, often not even to understand it — it’s letting go of what you think you already know.

Variations of this story call the visitor a “learned man.” As we grow up, go to school, meet people, and live our lives, we all become learned people. The sooner we can let go of our preconceived notions, the sooner we can keep an open mind, widen our perspective, and learn what we must in order to grow.

Don’t let your cup overflow. Empty it often so you can taste new kinds of tea.

The Couple on the Donkey

A man and his wife were traveling with their donkey.

On the first day, both rode on his back. In town, they heard people whispering: “What a mean couple, putting all that weight on the donkey.”

On the second day, the man rode and the wife walked beside. People whispered: “What a cruel man, forcing his wife to walk while he rides on the donkey.”

On the third day, the man walked, the wife rode the donkey. People said: “What a careless man, letting his wife ride alone on the donkey.”

On the fourth day, both walked beside the donkey. Again, people whispered: “What a stupid couple! Why walk if they could ride on the donkey?”

No matter what you do, people will judge you. Since we’re all overflowing cups, we can’t help but spill some of our hard-formed if ill-advised opinions. Even if we don’t voice them, whether we think you’re stupid or a genius, we’ll always think something.

Don’t let any of those thoughts seep into your self-image. They were never yours to begin with. If you find yourself thinking the lady on the bus is rude, she’s probably just scared, stressed, or confused. Maybe all three. We love to generalize behavior and ascribe it to who people are when, really, most of what we do is a result of the context we’re in.

Wherever your donkey takes you, hold your head high. Ignore the whispers, and be kind to the villagers. They might not know what they’re doing, but it is not who they are.

The Move

Two men visit a Zen master, looking for advice.

The first man says: “I’m thinking of moving to this town. What’s it like?”

The Zen master asks: “How was your old town?”

“It was terrible. Everyone was mean. I hated it.”

To that, the Zen master replies: “This town is much the same. Don’t move here.”

After the first man leaves, the second man enters and says: “I’m thinking of moving to this town. How is it?”

Again, the Zen master asks: “What was your old town like?”

“It was wonderful. Everyone was friendly. Just looking for a change.”

The master replies: “This town is very much the same. I think you will like it here.”

What we seek is what we find. Why you do what you do matters as much, if not more, as what you ultimately end up doing.

The reasons through which you look at the world as you roam through it will shape what you see, where you go, and who you’ll encounter. Ultimately, what you’ll find will be determined by how you chose to seek.

Choose wisely. Look for the positive. Stay optimistic. And don’t think moving alone will make you happy.

All You Need to Know

If you find yourself worrying a lot, overthinking things, and unable to enjoy life’s little and big wins, try changing your perspective with a story.

  1. The Farmer’s Horse is about not judging too quickly. A perceived misfortune today might be revealed as a blessing in disguise tomorrow.
  2. The Learned Man is about being willing to let go of your opinions if they no longer serve you. Don’t let them get in the way of learning.
  3. The Couple on the Donkey is about ignoring what others think of you while realizing you too tend to generalize. We all make bad choices from time to time. Everyone lives and acts in the moment, including you.
  4. The Move is about understanding that what you seek is what you’ll get. Your intentions shape your behavior, and thus your perceived outcomes and real results. Don’t let negative thoughts compound into a bad life.
Why Everyone Should Write Cover

Why Everyone Should Write

If you’re reading this, you know how to write. And even though you picked up both in elementary school, right now, you’re likely doing too much of the former and too little of the latter.

You might write sales reports, shopping lists, and birthday cards, but none of those are really productive, are they? They’re just necessary. Ironically, all the most productive forms of writing aren’t necessary at all — but that doesn’t make them less important.

Everyone should write.

Why? So you can get rich and famous and build a personal brand and attract millions of readers? No. Everyone should write because writing imposes discipline on your thoughts and emotions.

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One Day, You Will Be Enough

I don’t know why you can’t let go. Why you have to keep pushing. I know it upsets you. Deeply. Why do you love excellence so much? Why can’t you be normal? Just chill out. Just for a month, pretend work doesn’t matter. Wishful thinking, that is. Of course it matters. Deeply.

You’ve gained a lot from it. You can look back on so much. Every time you do, you’re proud. You know you’ve come far. You just don’t look back enough. You should turn around more. All this reaching high, falling down, it messes with your neck and back. Stay on the ground for once, will you? Ha, as if.

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To Stay Creative, Remember to Breathe

“I sometimes disappear for weeks or even months at a time. When I do this, I’m not abandoning my work or being lazy. I’m just trying to breathe.”

So writes Matthew Inman, creator of the web comic The Oatmeal, in a post titled Creativity is like breathing. To explain the analogy, Inman writes: “When you make stuff, you’re exhaling. But you can’t exhale forever. Eventually, you have to breathe in. Or you’ll be dead.”

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